Great Ice Cream but the Service not so much very Unprofessional
Good ice cream. A little expensive though.
Friendly service. Many choices to choose. However, they were out of some items... overall i enjoyed it.
Birthday cake remix is the best!! The kids and I always stop when we have the time!
I want to start this review off by saying I have always had great experiences with this Cold Stone location in the past always amazing ice cream and friendly staff but last weekend 5/13/17 Saturday that changed real quick! Upon walking in we noticed there were not that many people in the restaurant so we walked up to the front we were not greeted at all and the girl probably around 20 or so was speaking with another customer who appeared to be a friend of hers, well their conversation took 5 minutes if you ask me people do not want to wait so you can have a leisure conversation with a friend get someone else up there to at least help! I also heard the girl spout out out loud that she would be leaving this job for another job in the very near future in front of all customers and going on about sleeping on a friends sofa! (Very Unprofessional) Not to rant but that is not your job to tell every customer or surrounding customers your whole life story your job is to make that ice cream and remain friendly and even fun but still professional! As it was our turn we walked up to the counter and at this time another yoing girl had walked in and was being the same as her co worker. I did not even know who to order to because she was too busy talking to her other co worker instead of me the customer rude! When the other young girl finally took my order she decided it was appropriate to tell me that my boyfriend was a "real quiet one" and that I should make the rules um no don't be that way to customers or anyone for that matter. As we were wrapping up our orders the girl ringing me up forgot to charge my bf the correct amount so we got our orders for $2 less which I mean hey that's great for me but what would your manager think? She also jokingly told me she would over charge someone for a topping if they were rude. The Amount of unprofessionalism was astounding. I am coming from over 3 years of different customers service fields like restaurants, stores and a call center so acting this way or having people working there acting this way will eventually cost you customers I was very uncomfortable by the way they acted and embarrassed for the store overall!
Delicious ice cream at a reasonable price. Fills you up very quickly!
Cold Stone Creamery is a US Bakery based in Onalaska, Wisconsin. Cold Stone Creamery is located at 2928 Market Pl Ste 172, Onalaska, WI 54650, USA.
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